Frequently Asked Questions

What is XtraFrame?

XtraFrame is the official video service of the Professional Bowlers Association. In addition to providing on-demand video of the semi-final and final matches from the Lumber Liquidators PBA Tour telecasts, XtraFrame offers content not available anywhere else. Including live streaming of selected match play (i.e. Round of 16 & 8), exclusive player interviews, tips on equipment, and exclusive Xtra Frame productions. In 2009 Xtra Frame will host a month of content from the PBA World Series of Bowling.

What do I need on my computer?

Xtra Frame has switched to a new embedded video player in 2009. With this embedded player, you will need to install Microsoft Silverlight: Install Microsoft Silverlight today.

What is Microsoft Silverlight?

Microsoft Silverlight is a cross-browser, cross-platform and cross-device delivering service. Silverlight is free software that is supported on most platforms and browsers. To find out if you have the correct platform and browser combination please click here.

What are the system requirements?

Microsoft Silverlight will require one of the following:

• Windows
  • Operating System: Windows Vista, Windows XP Service Pack 2
  • Intel® Pentium® III 450MHz or faster processor (or equivalent)
  • 128MB of RAM
• Mac OS
  • Operating System: Apple Mac OS X 10.4.8 or above
  • Intel Core™ Duo 1.83GHz or faster processor
  • 128MB of RAM

For more information on Microsoft Silverlight please visit their website.

Firewall Settings

If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.

Improving Stream Quality

1. Playing the correct Video Stream:

   The quality of stream largely depends on the connection speed you receive from your Internet Service Provider. To test your current connection speed please click here.

2. Limitations of broadband:

   Please remember that broadband connections are shared by location. This is due to what is known as the "contention ratio". If many people in your area also have the same product then you may be sharing the same connection with them. For these reasons it may be necessary to sometimes attempt to view clips at a lower quality than you would like.

3. Ensure Player is set correctly:

1. Open Windows Media Player and choose the 'Tools' Menu or click the arrow in the top right hand corner to see this option
2. Select 'Options'.
3. Choose the 'Performance' Tab.
4. Ensure 'Detect Connection Speed' is set.
5. Ensure 'Use Default Buffering' is set.
6. Click 'OK'.

4. Save bandwidth. Other programs and windows you have open will sap bandwidth from the stream.

1. Close as many other Internet windows or 'peer to peer' programs as possible.
2. Close as many applications in your service tray (bottom right corner of screen) as possible to conserve RAM.

Technical Support Help Desk

If you are still encountering technical problems then please contact us via e-mail at xtraframe-support@pba.com .

Billing Help Desk

If you have a billing question or would like to cancel your account, please visit ECSuite. If you would like to change your billing information, you may cancel and re-subscribe.